Terms of Service

1. Agreement

By using this website, requesting services, or submitting forms, you agree to these Terms of Service. If you do not agree, do not use this website.

2. Services and Scope

Services may include web design, SEO, conversion strategy, ongoing support, and related implementation work. Specific scope, deliverables, pricing, and timelines are defined in writing before work begins - either in a proposal, invoice, or agreed plan description.

• Monthly and retainer plans cover the services described in the agreed plan at the time of enrollment. Minor one-off tasks completed within the context of an active engagement are included at no additional charge and governed by these same terms.
• Work that falls clearly outside the agreed scope will be defined before it begins and may require a separate quote or change order.
• Timelines depend on client feedback speed, content delivery, and third-party dependencies.
• No platform, ranking, lead volume, or revenue outcome is guaranteed.

3. Client Responsibilities

To keep delivery on track, clients are responsible for:

• Providing accurate content, assets, and business details.
• Reviewing drafts and giving feedback within agreed windows.
• Maintaining rights to submitted logos, images, copy, and media.
• Complying with applicable laws and industry requirements.

4. Payments and Refunds

Payment terms are set in the accepted proposal or invoice. Late or missed payments may pause active work.

• Deposits and completed work phases are generally non-refundable.
• Subscriptions or recurring services follow the billing terms in the accepted plan or invoice.
• Monthly plan pricing may be adjusted from time to time. Active plan holders will receive written notice at least 30 days before any rate change takes effect. Continued use after that date constitutes acceptance of the updated pricing.
• Chargebacks or disputed payments may suspend access and support.

5. Intellectual Property

Unless otherwise agreed in writing, final deliverables transfer to the client after full payment is received. Pre-existing tools, frameworks, templates, and internal methods remain owned by Jakob Merkel.

6. Third-Party Platforms

This website and service workflows may rely on third-party platforms (hosting, scheduling, analytics, email, payment, and forms). Availability, outages, policy changes, and performance of those platforms are outside direct control.

7. Acceptable Use

You agree not to misuse this website or submitted forms. Prohibited behavior includes:

• Spam, scraping, abuse, or automated attacks.
• Submitting illegal, infringing, or fraudulent content.
• Attempting unauthorized access to systems or data.

8. Disclaimer and Liability

Services and website content are provided on an “as is” basis. To the maximum extent allowed by law, Jakob Merkel is not liable for indirect, incidental, consequential, or special damages, including lost profits, lost data, or business interruption.

9. Termination

Service engagement may be terminated by either party for material breach or non-payment, subject to any written agreement terms. Completed work to date remains billable.

10. Changes to Terms

These terms may be updated from time to time. Updates are posted on this page with a revised date. Continued use of this website after updates indicates acceptance of the revised terms.

11. Contact

For questions about these terms, contact contact@jakobmerkel.com.

You can also return to the contact page or review the privacy policy.